Privacy Policy

Last Updated: 2025

This Privacy Policy explains how Independent Printer Support (“we,” “our,” or “us”) collects, uses, and protects information when you visit or use our website and online chat support services.

We are committed to protecting your privacy and handling information in a transparent and responsible manner.

1. Information We Collect

We may collect limited information when you interact with our website or use our chat services, including:

• Information you voluntarily provide through online chat (such as name, email address, and issue description)
• Technical information such as IP address, browser type, device type, and operating system
• Usage data related to website interaction (pages visited, time spent)

We do not knowingly collect sensitive personal information.

2. How We Use Information

Information collected is used solely to:

• Provide online printer troubleshooting and support services
• Respond to inquiries and chat requests
• Improve website functionality and user experience
• Maintain website security and prevent misuse

We do not sell, rent, or trade personal information.

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to ensure proper functionality, analyze traffic, and improve performance.

You may control or disable cookies through your browser settings.

4. Information Sharing

We do not share personal information with third parties except:

• When required by law or legal process
• To protect our rights, safety, or property
• With service providers assisting website operations under confidentiality obligations

5. Third-Party Services

Our website may use third-party tools such as chat software or analytics services. These third parties may collect information according to their own privacy policies.

6. Data Security

We implement reasonable administrative and technical safeguards to protect information. However, no method of transmission or storage can be guaranteed to be completely secure.

7. User Choices

You may choose not to provide certain information, but this may limit your ability to use our chat support services.

You may contact us to request access to, correction of, or deletion of your information, subject to applicable laws.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us through the communication methods provided on our website.